27/02/2008 - There is currently a temporary degraded service with the Microsoft Exchange platform. No emails will be lost. This problem is resloved 10:39 29/01/2008 - BT are currently experiencing large amounts of packet loss on their network - this may affect your connection to our services. fixed 10:07hrs 28/01/2008 - BT are currently experiencing large amounts of packet loss on their network - this may affect your connection to our services. 20/01/2008 - Due an abnormal amount of spam that was processed through the spam hardware there was a delay in relaying of messages from 12am until 12pm. Emails are now being delivered as usual. 17/12/2007 - Cluster Store 3 Brought Online - Over the next few weeks you may get a message saying that "Your administrator has made changes that require you to restart Outlook". We are moving some users over to the new stores to improve reliability and performance for all customers. This message will appear only once per mailbox and should not affect webmail users or Blackberry services. 07/12/2007 10:15 10:50: Problems with routing into the "Servelogic Network" this was an inbound problem with a TEIR1 service provider, this was local to the Leicester POP only. Problem now fixed. 04/12/2007 22:00-23:00: Scheduled engineering work, during this time the Exchange service (including POP and IMAP) may be briefly unavailable. 15/11/2007 23:00 23:59 Scheduled engineering work on Exchange Clusters, as a precaution we are taking the mailsystem offline for testing for 5 mins. 15/11/2007 20:00 23:59 Scheduled engineering work on BES Clusters, this is to upgrade current platforms, max 15mins downtime, this will effect all Blackberry users 14/11/2007 20:34 Scheduled engineering work on exchange system - work expected to last up to 4 hours - during this time mail delivery may be slowed. 09/11/2007 14:00 At 12:45 our automated systems detected an issue with part of the exchange cluster, and initiated a transfer of that servers functions to a "hot-standby server". As part of this type of emergency transfer, an amount of processing is done to ensure no mail will be lost. Due to the recent outage, the standby server was further out of sync than it normally be, and this processing took longer than usual. 09/11/2007 13:45 Email should be working again - awaiting full report 09/11/2007 13:33 Work is ongoing, there will be an update at 13:45 09/11/2007 13:15 There is an email issue currently, engineers are working to resolve it. Early investigations indicate that it will not be a long standing problem. 08/11/2007 10:15 - 13:15 The email backlog has been cleared 08/11/2007 09:05 we are monitoring the delivery of the queued messages, we are currenlty expecting the queue to be cleared by 11am. All new messages will go into this queue, and will be delayed. 08/11/2007 08:38 If Outlook is failing to connect to the exchange server, and giving error code 0x80040111 you will need to quit outlook, wait 30 seconds then open outlook again. 08/11/2007 06:50 Email is back on, this is being limited on connections until 08:00 when it will be fully open for all. No mail has been lost, however mail sent over the last day may take an hour or so to filter into your mailbox 07/11/2007 17:25 The Recovery tool is still running. We are hopeful of being able to return services this evening. 07/11/2007 15:52 The mailstore recovery tool is running and restoring all data, however we are still awaiting completion. This tool does not give us an accurate completion time however we are estimating completion within the next few hours. 06/11/2007 21:55 Some customers still not able to connect to the mailserver, root cause has been identified as a corrupt mailsore and restoraton is in progress using our recovery procedures. 06/11/2007 16:48 Some of our email customers are now back up - all mail has been queued and will be delivered as soon as possilbe. Any customers who cannot connect over https or RTP our Engineers are still working on this with a full restore as soon as possible. 06/11/2007 15:24 We are currently looking into connection issues at one of our Midlands DC. 31/07/2007 11:09 Network routing issue is now reported as resolved. 31/07/2007 09:15 Network routing problems on downstream internet routing providers are stopping approx 20% of our customers from reaching our web site or email facilites. This is causing connection issues with some ADSL providers customers reaching many web sites. We have escalated the issue with downstream network providers and have been informed that relevant engineers are working on the issue. More updates as we receive them. 13/07/2007 12:50 Network problems in Leicester DC resolved. 13/07/2007 09:55 Problems with midlands data centre, fault on fibre links to London, this is being worked on now, this could affect some mail users and colo / private circuits in the midlands, 10/07/2007 19:00 Maintenance work on Shared Windows Hosting servers, Shared Hosted SharePoint servers, LCS Servers and the Servelogic web server. We expect this to last no longer than 1 minute in each case. 03/07/2007 11:20 Maintenance work complete without any interuptions to services. 03/07/2007 10:00 Due to unforseen circumstances we will be rebooting the Shared Windows Hosting servers, Shared Hosted SharePoint servers and the Servelogic web server. We expect this to last no longer than 2 minutes. THIS WILL NOT EFFECT EMAIL SERVICES. 29/06/2007 12:17 Intermittent connection issues to exchange system caused by a faulty Cisco switch, switch bypassed and replaced. 28/06/2007 13:45 Blackberry service has now been fixed, this was down to an external error not within our control. 27/06/2007 21:06hrs Problems with our "Blackberry Service" this is being looked at now. 11/06/2007 Planned maintenance work from 22:00hrs 11/06/2007 until 07:00 on the 12/06/2007, this work is needed to improve our redundancy across our mail platforms, no mail will be lost but it may get queued at some point. 09/06/2007 Due to large amounts of spam mail was queued, no mail will have been lost but some clients may have a backlog of in excess of six hours, this could be longer in some cases. 08/06/2007 1900hrs delays in mail, problem is being looked at 23/05/2007 21;00 Due to large amounts of spam all mail on the spam clusters has a backlog of about 1hr 40mins, no mail has been lost, this will be fully clear by 00:30 hrs 24/05/07 05/04/2007 15:55 One of the Aircon units is down in Leicester DC - engineer on route to fix. 04/04/2007 13:10 Emergency upgrade to Control Panel - we expect the Control Panel to be unavailable until 14:30. 04/04/2007 9:12 There is currently a fault on our provisioning engine preventing new exchange accounts from being provisioned - this will not affect existing Exchange Accounts. 03/04/2007 9:04 Network restored fully to main routes 03/04/2007 8:17 Network switched over to backup routes 03/04/2007 7:47 Packet loss on our core network - manually switching over to backup route 01/03/2007 (Mail Platform Upgrade) Planed work on "Exchange Clusters" this is to check IO speeds across all clusters, each cluster will done on it's own, no expected downtime, work to start at 19:00-21:00. 16/01/2007 (Core network Routers Midlands Data Center) PPM work to be done from the hours of 20:00-22:00, this work is to upgrade x2 cards, expected downtime from this will be zero. 08/01/2007 (Spam Firewalls Firmware Upadate) Scheduled work to upgrade spam firewalls from 01:00-01:30, No downtime will be expected.
If you would like to contact our support department regarding any connectivity issues please call: 0845 120 44 66 - Option 2 alternatively you can fill out our online form here to report any network problems.
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